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Ekar – carsharing service in the United Arab Emirates

Presented in the UAE. Along with carsharing, it offers leasing subscriptions (long-term rentals).

Carsharing is presented in:

  1. Abu Dhabi
  2. Dubai
  3. Sharjah

Car fleet

Represented by crossovers:

  • Hyundai Kona
  • Kia Seltos
  • Mazda CX5
  • Hyundai Creta

Rates

The website presents minute rates, namely:

  1. AED 1.40 per minute for Hyundai Creta, Hyundai Kona, Kia Seltos
  2. 1.70 dirhams per minute and Mazda CX5 car
All about Ekar carsharing in UAE, rates, insurance, cars

The agreement stipulates that a separate fee may be charged during the trip as a fee for starting the trip. Unfortunately, it is not clear from the terms of the agreement what kind of payment and what procedure. However, the agreement states that you will see this information in the application.

Minute rates include the cost of fuel in the rental price, but it is not included in daily, weekly, and monthly rates.

The offer agreement states that there is a fee for canceling a trip or booking, but the amount is indicated exclusively in the app.

Parking Policy

Free parking is available for minute rate users in the following areas:RTA Zones excluding I, J & S.

Other tariffs (daily, monthly) do not provide free parking.

Booking

This is done through the app. Up to 30 minutes of free booking are provided. However, the contract states that there is a charge of 8 AED for each booking.

Insurance and Liability

The driver must be at least 21 years old and have at least 6 months of driving experience. Ekar offers the opportunity to use additional drivers on your trip; you can simply indicate such a person when booking a car.

The car can be used by both local residents and tourists; the latter require, in addition to a passport, upon registration, to add a stamp about crossing the UAE border.

The car must be inspected before the start of the trip; if you notice damage, you must inform the car sharing operator about it. The most surprising thing is that the Offer Agreement describes what you tell the operator over the phone; as far as we can see from the agreement, the application does not provide for inspection procedures or informing the car sharing operator about the condition of the car.

The amount not covered by insurance is 3,000 AED, and for Tesla and Range Rover - 5,000 AED.

Geography of use

The cars can be used to travel around the UAE, including Sharjah, Abu Dhabi and Dubai.

Rating the app in the UAE market

Designation App Store Google Play
Rating 2,0 2,7
Downloads more than 500 thousand
Main download regions Saudi Arabia, UAE, USA Saudi Arabia, UAE, Thailand
Downloads for the last month in the world less than 10 thousand less than 20 thousand
Reviews 1948 3680
Category, place №29 Travel №26 Travel & Local

Conclusions

  1. the site is made in English
  2. the contract is in English, which is a plus, but the contract has only general concepts that are likely not to be stated in the contract, but special ones, on the contrary
  3. the contract and the website are 80% dedicated to long-term rentals, but there is none here, and as we understand from the specialization of services, the company is more focused on car rental or subscription than on carsharing available for short trips and trips
  4. the site does not work and all the links to the site are incorrect, we found a test version of the site, it is here
  5. there is very little information on the site, the contract is also sent to the application
  6. the low rating of the application corresponds to the results that can be seen by examining the site and application
  7. a small fleet of cars for short rentals and is represented only by crossovers

2023-12-01