Contact us

Q: Is it possible to contact you via messengers?

Yes, you can reach us through popular messengers: Viber , Telegram , WhatsApp та Messenger . Our support team responds to messages just as quickly as to phone calls.

How can we help?

How quickly will you contact me after submitting the car booking form?

We usually contact the customer within 5–10 minutes after receiving the request. During peak periods, the response time may be slightly longer, but all inquiries are processed in the order they are received.

Can I contact Getmancar outside business hours or on weekends?

Yes. In Ukraine, our support service operates from 6:00 to 24:00, while in other countries – 24/7, including weekends and public holidays. You can leave a request or send us a message via messengers – we will reply as soon as possible.

Which phone number should I use in case of an urgent technical issue with the car?

In case of an accident, breakdown, or any technical issue, please use the main hotline number listed on this page for each country. It operates 24/7 and is intended for emergency situations.

What should I do if I can’t reach customer support?

If the line is temporarily busy, you can:

Send us a message via messengers (Viber, Telegram, WhatsApp)
Submit a request through the website form
Write to our email

All messages are processed – we will respond as soon as possible.

Is it possible to contact you via messengers?

Yes, you can reach us through popular messengers: Viber, Telegram, WhatsApp та Messenger. Our support team responds to messages just as quickly as to phone calls.

How quickly are requests related to fines, insurance cases, or incidents processed?

Requests related to fines, insurance cases, or incidents are processed within 1–3 business days, depending on the complexity of the situation and the need to receive information from partners or relevant authorities.