Frequently asked questions and answers

Getmancar is a convenient car rental from one minute via smartphone.

With carsharing, renting a car is easy, as there are no offices, managers, paperwork or large deposits. All processes, including access to the car, are done through the app, and you can start and end the trip in different neighborhoods, no need to return the car to the office.

Cars are located all over the city, so there will always be a free car nearby.

The rental price already includes:

• city parking,
• fuel,
• insurance,
• seasonal tires,
• car wash.

With carsharing, renting becomes easier, because you don't have to go to the office, fill out the paperwork and return the car to the place of delivery. The whole rental procedure takes place in the application, and you can rent a car near your location, because cars are placed all over the city. Flexible carsharing rates allow you to rent a car not only for a day, but also for a few hours or minutes, while the classic rental offers only daily rent.

It is possible to pick up and return a carsharing car in any end zone, zones are placed in all popular areas of the city, and the zone of use usually includes the city and its suburbs. In addition, with carsharing, you don't have to pay a large deposit, and gasoline and insurance are already included in all rates.

Thus, carsharing is an easier and more flexible way of renting a car that allows you to get a car for your trip in minutes.

Carsharing is one form of transportation. Of course, you choose what's convenient for you, but our users favor carsharing for a number of reasons.

First, the transparency of rates. Unlike cabs, carsharing fares remain unchanged despite weather conditions, holidays or high demand for rides. In addition, if you choose the right rate, your trip can be cheaper than the same trip by cab.

Second, freedom. You choose your own routes, music, and even the auto. Make stops, change plans and routes right on the trip.

Third, safety. If you don't want to ride with a stranger and trust him with your safety, then carsharing is the perfect solution.

Fourth, comfort. If you travel frequently for business, it's important that your rides are comfortable. With carsharing, you don't have to call and wait for a cab every time, overpay for the wait and have uncomfortable conversations. Rent a car for a few hours and go about your business with a good mood.

Download the Getmancar app, complete a quick registration, wait for your account to be approved, add your bank card and you're good to go.

Watch the video if you have any questions.

Registering with Getmancar is very simple. You only need a photo of your driver's license and selfies.

Account moderation usually takes no more than 10 minutes, but if you submitted your application outside of business hours — it will be reviewed during business hours. The maximum time limit for verification is 24 hours.

If there is missing information or documents to complete your registration, you may receive an email or in-app message. Please provide the required information for faster account verification. When the account is verified, you will also receive an email and in-app notification.

Your account is proof of your identity and driver's license, so only you can use it. For security reasons, you may not transfer your account or driving privileges to others, including parents, relatives, spouse or other persons. Transferring driving privileges to third parties is considered a strict violation of the service rules and is subject to penalties.

All cars are refueled and charged by Getmancar employees, you do not have to pay for fuel or charging.

If during the trip fuel or charge is critically low, according to the rules of the service, the car must be refueled/charged at one of the proposed filling stations-partners. The next user will be upset if the car is with an empty tank or discharged.

You can find the nearest partner gas station on the map by selecting the corresponding function in the app in the right menu.

In the glove compartment there is a fuel card of the company, which is activated through the operator of the Support Service, so there is no need to spend your own money. For help in refueling/charging the car you will also receive bonus funds.

If there is no partner filling station nearby, the fuel card of which is in the glove compartment, and the amount of fuel or charge is critical, contact the Support Service for recommendations and further actions.

When renting a car, users have access to an Online Key/Digital Key for the car. You will only need the Getmancar app to open or close the car. Be careful, there may be a key in the ignition. Do not attempt to remove it - it is not possible. Trying to remove the key by force may damage the ignition switch.

The price of a trip depends on the selected tariff, class of car, as well as individual settings and personal discounts.

There are 3 convenient tariffs in the service:

• minute – for short trips;
• hourly – for most trips: to work, on business and for a route to several places;
• daily rate – for long trips for the whole day.

In the minute tariff you pay for the number of minutes used per trip, as well as the number of kilometers used. Charging is per second.

The hourly subscription may include free kilometers of travel for which you do not have to pay. After using the package kilometers, charging for each new kilometer will start, according to the class of the car. Once the subscription is completed, the trip will automatically switch to the minute rate.

The daily subscription is valid for 24 hours. The fare can include package kilometers or not. If package kilometers are not included in the tariff, then each kilometer is charged separately, according to the tariff conditions. When the subscription is completed, the trip will automatically switch to the minute fare.

All current fares are listed in the app on the car card when booking a car or on the website on the prices page.

In order to rent a car in carsharing, you don't need to go to the office and sign a bunch of papers. All you need is to register with Getmancar, read and agree to the contract of offer in the app, in the Information section or on the website.

Download the Getmancar app from the App Store or Google Play, quickly register in the app and choose a car for your trip.
To make your first trip as easy as possible, watch the video.

If you can't find your reserved car in the parking spot, use the “Blink” button, the car will blink or beep and it will be easier to find. Please note that this function works with a slight delay, so reuse will be available after a few seconds.

To open or close your car, use the mobile app. Please note, you can only open a booked or rented car.

1. Book a car through the app.
2. Come to the auto and press the «Open» button in the app. After that, the auto will open and the deposit amount will be automatically blocked.
3. Inspect the car, take photos from the suggested angles to fix its condition.
4. Check the presence of documents in the glove compartment.
5. Start the engine, take the car off the handbrake and go.

Upon reaching your destination, park the car in the end zone, according to the traffic rules, press the “End” button in the app, turn off the lights, close the windows, move the selector to the “P” position or speed in a manual transmission, engage the handbrake, turn off the engine and leave the car. Be sure to take a photo of the vehicle after the rental is complete to document the condition of the vehicle.

Don't get upset. If you accidentally end your ride, start a new rental through the app and continue on your way. Note that the remainder of the rate at which you completed the rental will be canceled. For example, you purchased an hourly tariff and after 50 minutes, you completed the rental. In this case, 10 minutes of the remaining balance will be canceled.

To rent a car, find a car in the app, choose a tariff and press the Book button. Now the car is unavailable to other users, and you have free minutes to get to it and start the rental. Once the free minutes are over, the reservation will start charging by the minute. The cost of a paid reservation is listed on the rate card in the Details section.

You can make 3 free reservations within 24 hours. The next free reservations will be available 24 hours after the last reservation.

Canceling a reservation is free of charge.

Transfer is a feature that allows you to end your ride in places where there are no rental end zones (darker areas on the map).

When you activate Transfer mode through the app, the car will close and become available for rent to all carsharing users. The car will be marked in blue on the map. The Transfer service is paid and charged by the minute until the car is booked by another driver. It is important that the car is picked up from Transfer by another user; if you pick up the car, the entire period of time the car is in this function will be recalculated at the Waiting rate.

Please note that you will not be able to rent another car until another user has booked the car in Transfer.

The feature is handy if you need to end the rental urgently, but there are no nearby zones. It is also advantageous to use the service with colleagues or neighbors and rent cars one by one in the area where there are no completion zones.

Waiting is a feature that allows you to close the car, but not end the rental. Waiting is charged only in the minute tariff, the cost is shown in the tariff card in the app. In subscriptions, Waiting is free during the validity of the subscription. Use Waiting if you need to close the car and leave for business, so that you can return later and continue your trip.

In the cold season, the service provides free minutes to warm-up the car. In order to use this function, you need to activate it in the application, in the Settings section. This will allow you to prepare the car and comfortably start the trip without spending extra money.

It is possible to change the tariff during the rental. To do this, tap Change in the mobile app, then select the Select tariff option. Select the appropriate tariff and press Change. The tariff will be changed. However, please note that when changing the tariff, the current tariff is canceled, so it is better to change the tariff when the current tariff expires.

Use zone — a continuous area on the map, usually covering the city and surrounding areas. Here you can drive and park freely, but not complete a trip. This is the carsharing coverage area.

It is forbidden to leave the zone of use. If the need arises, contact the Support Service before the trip, the operator will tell you how to solve the issue.

End zone of rental — darker areas in the form of islands on the map. If you want to completely end your ride, go to this zone. End zones are located all over the city, choose anyone that is convenient for you and complete your rental.

Paid end zone are the yellow islands on the map. Completing a ride in some zones is chargeable. But don't worry, there are very few such zones. They are usually unpopular or remote areas. Also, if you rent a car in a paid zone and end the rental in a paid or free zone, you won't have to pay for that zone.

When completing the trip, be sure to take photos of the car from different angles and follow the rules of the road to avoid having the vehicle towed.

You can park the car during the rental period anywhere in the area of use, observing the traffic rules. Only the rental must be completed in special zones, dark islands on the map in the app.

You can complete your rental in any end zone. Zones come in purple — free zones and yellow — paid zones. To avoid fines or towing your car, make sure you park your car in accordance with traffic laws.

Leaving the zone of use is prohibited. If the need arises, please contact Customer Support in advance and an operator will advise you on how to resolve the issue. It is allowed to leave the zone of use under certain conditions.

Payment for the use of a car is made by debiting the cost of the trip. Payment is made in the following way: the amount of the deposit is frozen on the card and the cost of the trip is debited separately from the deposit either when the limit for payment is reached (determined programmatically) at the end of the trip or partially during the trip.

If for some reason the rental amount cannot be debited from the card, after 24:00 the amount will be debited from the deposit and the balance will be refunded.

If you have a problem when adding a payment card to Getmancar service and the card is not added, although the operation of freezing a small amount is successful, contact your bank, most likely:

1. A ban on transactions from your card has been set;
2. A low limit has been set for online payments;
3. The card is blocked for acceptance-free payments;
4. Low card status (Visa Electron, Maestro);
5. Sometimes the payment system may refuse due to internal restrictions of the bank.

A deposit is an amount that is automatically blocked on your card before the rental and is refunded the day after the trip is completed. The deposit is only blocked once per day for the first rental, even if you have multiple trips in a day.

The deposit is usually refunded the day after the end of the rental. Sometimes, there may be delays due to the work of the bank, increasing the refund period up to 14 working days.

If for some reason the service was not able to charge the rental amount from the payment card, in this case part or the whole amount of the order can be paid at the expense of the deposit. The refund of the deposit balance in this case may increase, in accordance with Visa and Mastercard rules.

How to avoid delays?

• Make sure you have enough money on your bank card or Getmancar balance to pay for your reservation before you start the rental.
• Even if you have enough money, sometimes the payment may be rejected by the bank. In this case, use the top-up feature if it is available in your area.
• Take photos of the car before and after the rental. They are the proof of the condition in which you took and delivered the car while using the service.

The cost of the rental includes the tariff price and additional features used, such as mileage overruns, additional insurance, etc.

You can view a detailed calculation of the order cost in the app immediately after the rental or in the My trips section for each rental.

The cost of the order is calculated automatically, so the possibility of error is minimal. However, if you have any doubts about the correctness of the calculation, please contact Support. If the error is confirmed, overpayments will be refunded.

Bonuses are the amount that is credited to the bonus account in the app for various good deeds, for participation in contests or lotteries. You can get bonuses for completing quests, activating promo codes, helping in the service and the like. Bonuses are equivalent to the national currency.

Bonuses can be used to pay up to 30% of the trip cost.

Promo codes are coded symbols that give you the opportunity to get bonuses or funds on your account during a certain period. Promo codes are divided into two types: for new users, which are activated during registration, and for registered users, which are activated in the Bonuses section.

Each user has his personal promo code, which he can share with his friends, and when registering he gives a friend bonus funds on his account. When the friend takes their first trip, you will also receive bonuses on your account. The number of registrations with the promo code is unlimited, so by sharing your promo code, you can get bonuses for rides on an ongoing basis.

When your hourly or daily subscription expires, if your rental is still in progress, you will automatically be converted to a minute rate.

You can extend the current rate or change it directly during the rental. To do this, click on the Change button on the dashboard in the app.

During the trip you can choose another available tariff. Please note that when you change to a new tariff, the current tariff is canceled. If you have, for example, 30 minutes left in your hourly subscription and you decide to change to a daily tariff, the remaining 30 minutes will be canceled, so it is advantageous to switch to a new tariff after the current one expires. The validity of the new tariff starts from the moment of its app, so you do not need to pay for the previous time and mileage a second time.

If you need to extend your current tariff, select Extend in the app and purchase the required number of hours or days. Extending the current tariff will not cancel your subscription, it will start as soon as your previous subscription ends.

All service vehicles have standard insurance with a deductible — an amount that is not covered by the insurance company. Within this amount, the user is financially responsible in case of damage to the car. Anything above this amount is covered by the insurance company. In case of significant damage, the amount may exceed the insurance limit, in which case an additional +25% of the amount exceeding this limit is added to the amount of indemnity.

Material liability of the user occurs in the following cases:

• If the user is at fault in a traffic accident;
• If both parties are at fault (the user and the other party to the road traffic accident);
• If the culprit is not identified.

If the third party is the culprit of the road traffic accident and the culprit is identified, the amount of compensation is covered by insurance, and the user is not materially liable for these damages.

Special rates with significantly reduced liability are available to reduce liability and are labeled as Additional Insurance in the app. To receive an offer to activate additional insurance, you must enable this feature in the app settings. You will then receive an offer to activate Super Insurance for every trip. You can activate or deactivate the feature for each of your trips.

Super insurance is an optimal solution for those who want to reduce financial risks when renting a car and feel more confident behind the wheel.

Super insurance provides the same coverage as standard insurance, but significantly reduces the user's liability in case of a road accident. This feature provides maximum protection and the best insurance conditions in the service.

Important! In the case of significant damage, where the amount may exceed the insurance limit threshold, in such a case +25% of the amount exceeding this limit threshold is added to the reduced indemnity amount.

Please note that the Super Insurance is valid only if the road accident is officially registered by the police. Therefore, in the event of a road accident, it is necessary to call the police and record the event.

Detailed insurance terms and conditions can be found in the appendix and in the Public Offer Agreement.

Yes, you can rent a car if the damage does not affect its functionality. If you notice damaged tires, mirrors or windows before your trip - be sure to contact Customer Service, the operator will inform you about further actions.

You are not responsible for damage created before or after your rental. For this purpose, it is important to take photos of the car from all angles before the trip and after the trip. Photos can be taken directly in the app.

If you notice damage on the car, take additional photos of it and send them via the app to the Customer Support Service.

It is important to always take photos of the car from all angles before the trip and after the trip to document the condition of the car. The photo is your proof in case the car is damaged before or after your trip. If necessary, follow the operator's prompts.

Don't worry, stay calm and stick to the next steps.

If a vehicle is damaged during your rental, it is essential to:

1. Stay near the car, do not leave the area until the police arrive.
2. Call a Customer Service operator and report the situation.
3. Take photos of the damage, a general outline of the incident and send them to Customer Service.
4. Call the police and formalize the accident.
5. Send all photos, protocols and documents through the app to the support operator.

The support service will help you with further actions and organize a solution to the situation.

If you are having difficulties unlocking your car, please contact a Customer Service operator for details and assistance in unlocking your car.

Please note that only pre-booked or rented cars can be unlocked.

If you can't close the car, you are probably missing a certain action to successfully close the car. There should be an error message at the top of the screen in the app. For example, the ignition is on, or the handbrake is not applied. In this case:

1. Self-check and correct the cause indicated in the message: turn off the ignition, engage the handbrake, etc.
2. If the problem persists or there is no error message, contact Customer Service for assistance.

If the vehicle does not start:

1. Check the position of the transmission. If the transmission is automatic, make sure the lever is in the P (Park) position.
2. Press the brake pedal. Hold the pedal all the way down while trying to start.
3. Start the engine. If there is a key in the car, turn it clockwise. If there is a Start Engine button, hold it in for 2-3 seconds while holding the brake pedal.

If the rental car looks dirty:

1. Be sure to take a photo at the beginning of the rental.
2. During the rental, you can also add a photo in the Reviews section to document the condition of the car.
3. If the appearance of the car is unsatisfactory to you, take a photo and contact Customer Service for a replacement car.

Flat tire before the start of the trip – immediately notify the Support Service to remove the car from access and form a request for car repair. The operator will cancel your booking and refund your money.

Flat tire during the trip – park the car, observing traffic rules, report the situation to the Service Support. The operator will help you to finalize the rental and inform you about further actions. We will eliminate the problem as soon as possible, and you can use another car.

Do not drive on a flat tire, it will lead to its destruction.

1. Do not leave the scene of the accident or move the vehicle or objects related to the accident.
2. Call the police to report the accident.
3. Report the accident to Customer Service.
4. Write down and give the Getmancar operator the other party's details (license plate number, make, driver's details).
5. Wait for the police to arrive, draw up the accident documents and take an intoxication test (with the help of a dragger or at a medical facility, as instructed by the police).
6. Hand over the accident documents to a Getmancar manager no later than the next day or send a photo of the documents via a convenient messenger.
7. The support team will help finalize the rental, contact the insurance company, and send a tow truck or staff to the scene of the accident, if necessary.

No, it is not allowed to smoke in carsharing cars. This applies to regular cigarettes, electronic cigarettes, IQOS and other similar devices.

It is illegal to transport animals. However, if the animal is small, and you can ensure that the interior is clean and undamaged after the trip, transportation is allowed using a carrier or diaper. It is important to ensure that no traces of dirt or hair are left behind after the trip. Some users may have allergies, so be careful and respect those who will be renting the car after you.